FAQ
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Something has happened with one of our fundraising teams - should we tell the PFRA?
It depends on what has occurred. If the issue is minor, involves no third parties, and is unlikely to affect other fundraising groups or the wider face-to-face channel, you may not need to report it.
As a general rule, it’s better to over-report than under-report. When incidents are self-reported, we use our discretion and, in many cases, no penalty is issued. Our priority is simply to understand what happened, fix any issues quickly, and support you to prevent them from happening again.
Please make sure you tell us about any breach of the Code of Conduct, especially if a member of the public, a property manager, security staff, or any other third party was involved. This allows us to respond promptly and, if needed, work with others to help resolve the issue.
There may be consequences for not reporting something that should have been reported. Further detail is outlined in the PFRA Code of Conduct.
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One of our fundraisers has done something that may warrant deregistration from the Fundraiser Register - what should we do?
If you believe a fundraiser’s actions or behaviour breaches the Code of Conduct or does not meet the standards required to remain on the Fundraiser Register, you can apply for their deregistration.
Any PFRA member - charity or agency - is able to make this request. The User Guide explains the types of behaviour that may lead to deregistration and outlines the full process. Please refer to Section Four of the guide for more detail.
To request deregistration, please email all relevant communication and supporting evidence to info@pfra.org.nz.
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I’ve seen another fundraising group doing the wrong thing - should I report it? How do I do that?
Yes. If you see a fundraising group acting in a way that breaches the Code of Conduct or doesn’t align with the behaviours expected under the Code, you are encouraged to report it to the PFRA. We will review the information and, if needed, begin an investigation.
To take any formal action, we do need clear evidence. It’s helpful to include:
- photos or screenshots
- the time and date
- the exact location
- a brief description of what you observed
This information helps us understand what happened and respond appropriately.
To report a potential breach or concern, please email the details - including any supporting evidence - to info@pfra.org.nz.
